Warm, compassionate counselling

A safe space to feel heard, supported and understood.

Counselling for adolescents aged 14+, adults and NDIS participants — available online and in person at Burbank Place, Norwest.

● In-person sessions● Online counselling

Welcome to Big Heart

You do not have to work through everything alone.

Life can feel overwhelming at times. Big Heart Mental Health Services offers a warm, respectful and non-judgemental space where you can talk openly, make sense of what is happening and move towards meaningful change at your own pace.

How I can support you

Counselling centred around you

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Adolescent counselling

A supportive space for young people aged 14+ navigating emotions, relationships, school and change.

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Adult counselling

Compassionate support through stress, anxiety, grief, life transitions, relationships and feeling overwhelmed.

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NDIS participants

Person-centred counselling that respects your goals, strengths, preferences and individual support needs.

My approach

Connection comes first.

I believe counselling is most helpful when you feel safe, respected and genuinely heard. Sessions are collaborative and tailored to you, drawing on person-centred, trauma-informed, psychodynamic and practical evidence-informed approaches.

CompassionRespectChoiceConnection
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“You deserve a space where your story can be met with care.”
Natalie Dawes, counsellor at Big Heart Mental Health Services

Meet your counsellor

Hi, I’m Natalie.

I am passionate about supporting people through the times when life feels difficult, uncertain or overwhelming. My background includes counselling, mental health intake, disability support and pastoral care with adolescents.

I bring warmth, empathy and curiosity to each session. Together, we can explore what is happening for you, recognise your strengths and develop ways forward that feel realistic and meaningful.

  • Bachelor of Psychological Science
  • Master of Counselling and Psychotherapy
  • Experience supporting adolescents, adults and NDIS participants

Getting started

A simple first step

You are welcome to ask questions before deciding whether counselling feels right for you.

01

Send an enquiry

Email Natalie with a little about the support you are looking for.

02

Have an initial chat

We can discuss your needs, appointment options and any questions.

03

Begin at your pace

Meet online or in person and work collaboratively towards your goals.

Frequently asked questions

Before your first session

Who do you work with?

I offer counselling to adolescents aged 14 and over, adults and NDIS participants.

Can I attend online?

Yes. Sessions are available online as well as in person at Burbank Place, Norwest.

Do I need a referral?

No referral is needed to make an enquiry or arrange a private counselling appointment.

How do I book?

Email Big Heart Mental Health Services now. An online booking link will also be added soon.

Get in touch

Ready to take a gentle first step?

Send an email to enquire about availability, session options or to ask whether Big Heart Mental Health Services may be the right fit for you.

Email Natalie